Retailers invest a considerable amount of time and energy into generating sales, which leads to increased revenue and all the other opportunities that come with it. However, POS system buying mistakes can devastate your business if you aren’t careful, which is why you’ll want to avoid the common blunders which are highlighted below.
Choosing the Hardware First
POS systems will not all run with the same type of hardware. While small retailers may only require mobile card or tablet scanners, bigger stores must prioritize hardware that includes receipt printers, classical card readers, and more. Every POS software needs a certain operational platform and will only work with specific scanners, cash drawers, printers and card readers, which means that businesses that invest in hardware first might waste their time and money on resources that won’t be compatible with the POS they purchase later.
Failing to Perform System Tests
Just as you wouldn’t want to purchase a car without test driving it, POS systems must also be approved prior to purchase. While many solutions look great at first glance, you won’t actually know how good it is until you’ve tried it out. This is why you should request a trial or demo to see the system in action, that way you can make notes of any issues that arise and find out how they can be addressed.
A common mistake made by retailers is to cut corners when it comes to training their staff in the usage of POS systems. This is a serious error which can prove costly in the long term, because employees will deal with the system on a daily basis and must know how to manage inventory, process sales and print the barcodes. Regardless of how good the POS system is, if your employees aren’t properly trained to use it, the system will be ineffective and you’ll end up losing revenue.
Focusing Too Much on Price
No business owner wants to spend more money than necessary, but focusing too much on getting the lowest cost system is a fault that can cost you dearly. Cheaper POS systems will often be devoid of features which may be a necessity for your business, and the customer support might not be as good too. Additionally, if the system has certain flaws, it might actually erode the customer experience, which may cause you to lose their business. To avoid paying too much or too little, write down a list of critical features that a POS system must have for your business and then look for a reasonably priced system which has them.
Selecting the Wrong Vendor
A relationship with POS providers is a long term commitment, which means you must choose the right one. You’ll want to avoid fly-by-night operations that won’t stand the test of time. The vendor you select should have been in business for at least ten years, have a strong track record of success, and excellent customer support so that you can count on them if something goes wrong.