There are many reasons to switch to a point-of-sale (POS) system for your business. The right software can help to bring about a more satisfying experience for your customers, both in store and online. Having a new retail POS system can simplify the checkout process, improve the efficiency of retail staff and enable retailers to create engaging loyalty programs. However, changing to a new POS system is not so simple.

No matter the reason, comprehensive staff training is essential for a successful transition. When you invest more time in training your staff to make use of the new POS, the better the transition for customers and staff. If you are considering a new POS, read on to learn more about the top POS training tips for your staff!

Train Staff Directly On The POS System

When it comes to mastering the new POS system, you need to have hands-on experience. Many POS providers will offer video tutorials to help the retail staff become familiar with the systems. With a step-by-step tutorial, people will become clear on how to use the system. Doing the process themselves will be an effective way for them to learn too. Make sure that the POS is set up properly so that it is ready for the employees to use. If a new POS system is designed to be mainly mobile, encourage the staff to use it as they would as if helping customers in real life.

Complete Some Real Transactions

When the new POS system has been installed, give staff the chance to try out transactions on the new system. This involves routine tasks like completing a purchase using various payment methods or processing exchanges. Even simple POS systems have a learning curve, so staff has to practice with real transactions using their new POS. Trying out real transactions can reveal problems that were not previously identified. This includes any missing apps or potential problems with the system’s configuration.

Give Employees Time To Adjust

Moving to a new POS system can be difficult at first and the training can be challenging. Give your staff more time to acclimate to using the new POS and learn how to use it well to prevent future mistakes from being made. The more time the staff have to practice for conducting transactions and navigating a new tool, the more confident they will be during real interactions with customers. This will allow for smoother, faster transactions and more satisfied customers. Investing time will save you money in the long run.

Experience Shogo’s Services Today

Shogo is a well-known automation business service that allows you to send sales data straight to the accounting system. Shogo helps you with that so you can focus on the more important parts of your business. We manage your daily sales accounting to make everything run smoother. Try out Shogo, the standard for Point of Sale and eCom Accounting integration. We save both time and money for you every day. Feel free to contact us to find out more.

229

Get on with us Start Automating Your Accounting Today!

Sign up today for your 14-day free trial with no contract or Credit Card Required

Start your free trial

Let Shogo Your Sales Accounting

company-logo-01
company-logo-02
company-logo-03
company-logo-08
company-logo-09
company-logo-10
company-logo-11
company-logo-12
company-logo-13
company-logo-14
company-logo-16
company-logo-17
company-logo-18
company-logo-19
company-logo-20
company-logo-21
company-logo-22
company-logo-23
company-logo-24
company-logo-25
company-logo-26
company-logo-27
company-logo-28
company-logo-29
company-logo-31
company-logo-32
company-logo-33
company-logo-34
company-logo-35
company-logo-36